How do I change my billing and/or shipping address?
To edit your billing and/or shipping address, follow the directions above in “Where do I make changes to my account?”, and select the “Address Book” section. Once you’re there, you’ll be able to add, edit, or remove addresses used for billing and shipping.
When is the customer service center open?
Our Customer Service department is open 10 AM-6 PM EST Monday-Saturday and Sundays 12 PM -5 PM to answer your questions.
How do I know if an item is available?
Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.
How do I check the status of my order, return or exchange?
You can check on the status of your order by clicking on the Order History page in the ‘My Accounts’ section of our online store.
Do you send order confirmations?
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
Why is my order delayed?
Orders are generally processed within 48 hours.
What payment methods do you accept?
Princess Antiques Store accepts the following forms of payment:
- PayPal
- Visa
- Mastercard
- Discover
- American Express
Where do I make changes to my account?
To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.
What is your return policy?
Returns accepted within 3 days. Buyer pays for return insured shipping.
There will be a 15% restocking fee for all returned items.
How do I apply my promotion code?
To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.
FAQ
DIDN’T FIND THE ANSWER?
If you have questions feel free to our Customer Support Team. You may also contact us at 832-378-3098 and the operator will direct you to the appropriate staff person.