FAQs
To edit your billing and/or shipping address, follow the directions above in “Where do I make changes to my account?”, and select the “Address Book” section. Once you’re there, you’ll be able to add, edit, or remove addresses used for billing and shipping.
Our Customer Service department is open 10 AM-6 PM EST Monday-Saturday and Sundays 12 PM -5 PM to answer your questions.
Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.
You can check on the status of your order by clicking on the Order History page in the ‘My Accounts’ section of our online store.
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
Orders are generally processed within 48 hours.
Princess Antiques Store accepts the following forms of payment:
- PayPal
- Visa
- Mastercard
- Discover
- American Express
To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.
Returns accepted within 3 days. Buyer pays for return insured shipping.
There will be a 15% restocking fee for all returned items.
There will be a 15% restocking fee for all returned items.
To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.
FAQ
DIDN’T FIND THE ANSWER?
If you have questions feel free to our Customer Support Team. You may also contact us at 832-378-3098 and the operator will direct you to the appropriate staff person.